Refund policy

At Mwinda Candle, each candle is custom-made to order through our trusted production partner, Candle Builders, and handcrafted in the USA. Because of the personalized nature of our products, all sales are generally final.

Returns & Refunds

We do not accept returns or offer refunds for buyer’s remorse, change of mind, or minor natural variations in handmade candles.

However, we will gladly assist with a replacement or refund if your order arrives with one of the following issues:

  • Wrong item received
  • Product arrived damaged during shipping
  • Defective product (such as crooked label or appearance issues)

How to Request a Replacement or Refund

To report an issue, please contact us within 5 business days of delivery.

Please email us at snacklyeco@gmail.com with:

  1. Your order number
  2. A description of the issue
  3. Clear photos of the product and packaging

Once reviewed, we will work with Candle Builders to arrange a replacement or approved refund.

Handmade Product Disclaimer

Our candles are hand-poured in the USA. Because they are handmade, slight variations in wax texture, color, or finish may occur. These natural differences are normal and are not considered defects.

Incorrect Shipping Address / Undeliverable Orders

Please make sure your shipping address is correct at checkout.

Orders returned due to:

  • Incorrect address entered
  • Failed delivery attempts
  • Unclaimed packages

are not eligible for refunds. If the package is returned, we can reship it to you for the cost of shipping only.

Processing Refunds

If a refund is approved, it will be issued back to your original payment method. Please allow 5–10 business days depending on your bank or card provider.

Contact Us

For any issues with your order, contact us at:

snacklyeco@gmail.com
Mwinda Candle